Do You Support Luxury Businesses Behind the Scenes?
If you’re doing high-level work but still being treated like an expense
or worse, “just the assistant,” something’s off.
Join the waitlist to learn how to position your services as essential.
AS SEEN IN
You’re a VA, OBM, or operations support pro already working with clients ...
But behind the scenes? It’s messy.
Scope creep.
Slippery boundaries.
Endless edits and handholding.
And not enough profit to show for it.
You know you’re good at what you do, but things just aren’t landing with the ideal clients you want to support.
You’re not booked the way you want to be.
You’re not getting those “please never leave us” clients.
And you're definitely not feeling like the go-to expert in your space.
If you’re ready to change that, this training is for you.
This is the training I wish I had when I started. If you support luxury service providers behind the scenes, I’m pulling back the curtain on the mistakes I made, the systems that finally worked, and how to become the person clients trust, refer, and rave about.
I've been where you are, and know you want:
→ Clients who trust you as an extension of their brand
→ Processes that run smoothly (on your side and theirs)
→ Results that lead to referrals, five-star reviews, and repeat clients
→ A business that’s consistently profitable without the burnout
Add your name to the waitlist to know when we’re hosting it again.
Meet Katie
WHO AM I TO TEACH THIS?
After 8+ years building out client experience systems for over 100 businesses (and providing templates and trainings to thousands more to do it themselves), I’m now mentoring the next wave of support pros to do the same. But better, faster, and more profitably.
My team and I were the people behind the systems, templates, tech setup, workflows, and client experience upgrades that helped these businesses scale.
We were fully booked and had a waitlist. (Heck, we still get requests for 1:1 work).
But it wasn’t always like that. I made every mistake in the book when I first started:
→ Pricing too low
→ Saying yes to red-flag clients
→ Over-delivering and stepping outside my zone of genius
→ Operating without strong processes
→ Reinventing the wheel with every client
It took a lot of trial and error (and Voxer messages with my team) to refine my delivery, build trust, raise rates, and get to a place where we could deliver great results consistently.
Now that I’ve stepped away from done-for-you work to focus on consulting, education, and writing, I want to teach what I wish I’d known from day one. This training gives a rare look behind the scenes of a successful operations business so you can skip the flailing and get to the results.
This Workshop Is For You If You ...
Support clients as a VA, OBM, tech specialist, or backend ops pro
Work with (or want to work with) luxury businesses
Want to deliver both an elevated experience and a streamlined, profitable service
Feel like your work is strong, but something isn’t clicking with clients
Are ready to stop guessing and finally learn what your clients actually need from you
Want to become the person they trust, refer, rehire
Ready to go from “just the assistant” to “essential, strategic Partner”?
What’s Inside the Training
The next time we run this live, you’ll learn:
→ The 5 silent mistakes that cost support pros the job
→ How to speak the language of luxury service providers
→ Why your proposals and processes might be pushing clients away
→ What high-performing support pros do to become indispensable
→ How to refine your client experience for better retention and referrals
→ What I’d do differently if I were starting again today
Plus, I'll spend about 30 minutes answering questions from service providers about how I structured and priced my own services, how to get more referrals, how to guarantee ROI to clients, and more.
Why This Matters
Luxury service businesses can’t scale without the right support.
And support pros can’t grow if their clients are confused, unhappy, or unsure how to use the work they paid for.
Here’s the thing:
I’ve hired a lot of service providers over the years (hiring is my personal kryptonite), and I’ve had the full spectrum of experiences.
Some blew me away.
Others? I walked away early, even though I’d already paid.
Not because I’m flaky. But because the experience was so off, so misaligned, so poorly delivered ... I didn’t trust them to get me across the finish line. And I didn’t want to waste their time or mine on something that wasn’t working.
As someone who’s built more than 100 luxury client experience processes with their own hands for businesses across the US and Canada (and helped thousands more through my templates and trainings), I know this information is needed. And I'm excited to teach support pros how to deliver that same elevated experience behind the scenes.
I know you want to not only stand out among the millions of other online businesses out there, you also want to deliver exceptional results and treat your clients to the best service.
This training will help you elevate your delivery, communicate your value, and create an experience your clients will love.
Because when you do this?
→ You work less.
→ You earn more.
→ And your name becomes the one they recommend over and over again.
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