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Save $600 when you bundle our best-selling templates for full-service interior designers with the Emerson Complete Client Experience System. This complete system includes 11 professionally written Canva templates, 63 email templates, and 2 project questionnaires.
If you’re tired of recreating the wheel with every new project, living in your inbox, struggling to close out projects cleanly, or navigating uncomfortable client conversations, this system was built to support you.
The Emerson Complete Client Experience System gives you everything you need to guide your clients from first inquiry through final installation and post-project follow-up, without relying on constant back-and-forth or ad hoc communication.
By providing clear information and setting expectations up front, you reduce questions and confusion throughout the project. Most clients have never worked through a full-service design process, or they’ve never worked with a designer who runs a well-defined, professional process. By answering questions they didn’t even know they had, they’ll see you for the expert you are.
This system sets the standard for what clients can expect and how to make the most of their time with you. You’ll notice the difference quickly: more confidence in your delivery, fewer interruptions, clients who trust the process, and a clear framework that supports the design work you love.
All templates and emails are fully written, with highlighted areas indicating where to customize details like pricing, timelines, and contact information. Use only the documents that apply to your process and services.
WHAT’S INCLUDED
A complete client experience system for full-service interior designers
Eleven professionally written Canva templates for client-facing communication
A comprehensive email system covering every phase of a project and common tough client situations
Project questionnaires to support onboarding and feedback
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Inquiry Phase Guides
Investment Guide
Consultation Guide
Proposal Template
Onboarding Phase Guides
Welcome Guide
Design & Management Phase Guides
Design Revisions & Feedback Guide
What to Expect Guides
Wallpaper Install
Install Day
Paint
Receiving Warehouse
Window Treatment Install
Offboarding Phase Guides
Project Closing Guide
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Our professionally written, customer-focused email templates for full service designers include the following 63 email templates:
Inquiry Phase Emails
Initial inquiry email
Discovery call confirmation + reminder email
Discovery call recap- good fit
Discovery call recap-not a good fit
Consultation confirmation + reminder email
Consultation recap email
Proposal email
Response to client who wants to negotiate proposal
Follow up emails for no response (3)
Onboarding Phase Emails
Welcome onboarding email
Design details received email
Kick off meeting reminder email
Kick off meeting recap email
Design Phase Emails
Concept design presentation what to expect email
Concept design presentation recap email
Trade day email
Final design presentation what to expect email
Final design presentation day recap email
Design approval emails (2)
Management Phase Emails
Payment received email
Project status update email
Construction phase email
Schedule installation day email
Installation day what to expect email
Installation day recap email
Offboarding Phase Emails
Project wrap-up email
Project complete + testimonial request email
Testimonial received email
Referral request email
Post project connection emails (3)
Tough Client Situation Emails
“We don’t share our sources” response to non-clients
Reminder to client to request revisions
Client wants revisions out of scope
Project pause (by designer)
Client goes MIA email
Client comes back after being MIA email
Client’s design fee invoice is late
Client is communicating outside of scope
Client requests work outside of scope
Rate increase
Reign the client in
Client wants you to manage retail purchases
Client purchased on their own
Client micromanages
Client asks for vendor names
Client wants to sit on furniture
Client asks to see your invoices
Client requests YOUR designer “discount”
Client wants a refund
Remind clients to trust the process
Client is distracted
You need to fire a client
Remind client you are not a GC
Client is sourcing on their own after you presented the design
Prepare clients for monthly design fee billing
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Enjoy two fillable Google Form questionnaires to elevate your onboarding and offboarding process.
Design Style Questionnaire
Feedback Questionnaire
Both delivered in Google Form format so clients can easily fill them out and you can quickly review their responses. No more printing and scanning!
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How the System Works
The Emerson Complete System is delivered in a Google Doc, so you have everything in one place.
Canva templates are delivered digitally and ready to customize
Email templates are delivered in a Google document
Questionnaires are delivered as fillable Google Forms
Software tips and tutorials included
Software You’ll Need
A Canva account
An email account
A Google account
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When you purchase our templates, you’ll receive the following resources to help you get everything up and running in no time!
My favorite software tools
Tech resources and tutorials for using your files
Tips for elevating your process
A video tutorial for using Canva
A video tutorial for using the Google Forms
A video tutorial for using the emails
When you purchase from The Design Library you unlock the following bonuses:
Updates for the life of the product at no additional charge
Access to my support team
One year of complimentary access to The DTS Files, $150 value
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The Client Experience Templates are intended for unlimited use by one person (the Purchaser). The Purchaser cannot resell, duplicate, share, copy, distribute, create derivative works, or offer the templates or any related materials to any third party or marketplace without express written consent from Dakota Design Company, LLC. Dakota Design Company, LLC retains title and ownership of all items included in this template.
Dakota Design Company, LLC reserves the right to take action against you if you violate the terms of use. By purchasing these templates, you agree to our Terms of Use.
If you are not an interior designer but offer services to interior designers and would like to use these with your clients, a commercial license is required. Please email katie@dakotadesigncompany.com to inquire about pricing and availability.
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Due to the instant and digital nature of this product, there are no refunds or returns.
PHOTOS
The images shown in the product mockups are stock photos and are not included with the purchase of the templates. We recommend using your own portfolio photos or purchasing stock images to personalize the templates.
FAQs
Check out our FAQ page or email us at support@dakotadesigncompany.com.
TESTIMONIALS
Check them out here and below:
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This contract agreement covers your full process from scope and fees to ordering, project management, and installation so expectations are clear, your boundaries are protected, and your business looks professional and buttoned up.
Includes:
A fully written full-service design contract
Two detailed scope of work templates to quickly prepare new proposals and never miss a detail
A contract addendum template for scope changes
Video walkthroughs and tutorials for easy customization
Simply personalize the highlighted sections, review with your attorney, and start using it with clients right away.
Note: Images may include blurred or placeholder text for demonstration purposes. All templates are fully written and ready to use.
Bundle $1800+ and save 25% with code BUNDLE25.
The behind-the-scenes tools you need to run your interior design business like a well-oiled machine with more profit, more ease, and more referrals.
The Business Blueprint is a behind-the-scenes operations system for interior designers who want clear internal processes, better financial visibility, and a business that doesn’t live in their head or fall apart when things get busy.
What’s Included:
21 comprehensive SOPs (Standard Operating Procedures) for every stage of your design process
Financial tools that give you a CFO-style view of capacity, growth, and cash flow, plus pricing, budgeting, and lead-tracking tools to run the day-to-day
Best practices for managing each client phase internally so your client experience stays elevated and consistent
Video tutorials to make setup and implementation simple
The entire SOP system, pre-built and ready to import into Asana
These tools are for internal use and are not client-facing templates.
💡 The Business Blueprint is included in our signature program, The Designed to Scale® Method. If you purchase The Business Blueprint now and later join the program, we’ll credit your entire purchase toward your enrollment fee.
