How to Design a Client Experience Strategy for Your Interior Design Firm

A great client experience isn’t just about keeping things organized—it’s about making every step of your process clear, professional, and seamless. When done right, it helps set expectations, reduces endless client questions, and ensures projects run smoothly from inquiry to completion.

In this article, I’m breaking down what makes a strategic client experience and how small refinements can have a huge impact—helping you attract the right clients, set boundaries, and create a process that works for you (not the other way around).

If you’ve ever felt like you’re constantly answering the same questions or recreating the wheel with every new client, this is for you. Join The DTS Files to read the full post and learn how to streamline your client experience and make your business run more efficiently.