How Interior Designers Can Solve the Most Common Client Experience Issues
One of the most pressing issues my clients often come to me with is the overwhelm they’re experiencing from having an influx of business but no systems or processes to sustain it. I’ve had clients say they don’t even want to get out of bed because they’re so intimidated by their to-do list, and they don’t know where to start to make a dent in the ever-increasing list of tasks competing for space in their brains. I’ve had clients tell me they are simply turning clients away and saying no to business, even though they’re terrified of what business might look like next year if they don’t say yes to everything right now.
On one hand, this is what they’ve dreamed of: a booming business, clients knocking down the door, and a variety of projects. But on the other hand, this insane demand is exposing the weaknesses in their business (and their boundaries) and has them working like crazy even though they’re not seeing much change to their bottom line.
We’re running into the same issues time and time again with my interior design clients all over the world, and they most often can be traced back to (drumroll please)...
....the client experience process.
Critical things like:
Pricing
Wasting time on less-than-ideal leads
Boundaries
This article focuses on pricing only as it relates to the client experience. It’s a big topic to cover, so here we go!
Join The DTS Files to unlock my advice and insights.
