Dear Dakota,

Should I post my fees on my website? And how do I do it if every project is different?

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Dear Dakota,

Although I have completed several kitchen and bath projects, I don't market myself as a K&B designer because I haven’t found the service to be profitable. Is that an area I should expand my business into? And what advice do you have for how to make these projects more profitable?

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Dear Dakota,

When exactly should I send my Investment Guide? Does it come after an Initial Inquiry but before a Discovery Call? 

I love the idea of client "pre-qualification" because I've spoken to SO MANY people who do not fit my ideal client avatar; mainly, they have champagne ideas on beer budgets.

Does this mean I should have certain things in my Investment Guide that sort of weed out tire kickers? What would that verbiage look like? Would it be as simple as providing a page outlining sample budget ranges (small, med, lg) I'd work within, or should it be a straightforward statement such as, "Currently accepting clients with starting investments of $10,000," or some such?

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Dear Dakota,

One thing I am struggling with is knowing when the right time is to no longer work from home.

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A designer submitted a question that represents the frustration a lot of business owners contend with — how to free yourself from time-consuming and distracting (and sometimes incessant) phone calls during your workday, yet still be responsive and supportive to clients throughout the design process. Please note: this is NOT about getting potential clients to stop calling you (although, I have personal opinions on not giving anyone access to you until they’ve been screened…different post for a different day; this post is how to get paid clients to stop calling you all the time if that’s now how you prefer to communicate.

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ear Dakota,

I do flat fee billing and am a huge advocate of “the fewer invoices the better.”

The question is: how do I invoice? 

I love the invoice capability of my product management software but it lists each item by price. I can’t decide if this is a good thing or a bad thing. I love the idea of high-low design and sometimes it takes one expensive piece to make the space.  I always panic when I list prices individually in case the client will see the expensive item and give pushback (even though the total is coming in on budget.) They will see the price of an individual item and think it’s too much to pay for whatever item it may be.

I’m curious how others are invoicing. Are they sending a general invoice with only final pricing, or are they itemizing each item listed with an individual price?

What have you seen work the best?

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