The CX Edit | The Client Experience Starts With Processes
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The client experience is something we all think about. How to elevate it so clients feel genuinely cared for without driving ourselves crazy trying to please everyone.
The answer? It’s in your processes.
That’s exactly what I talked about with LuAnn Nigara on A Well-Designed Business, and I’m so honored that this episode was just named one of her Best!
🎧 Tune in as we talk about how clearly defined processes create a high-touch, luxury client experience that benefits both you and your clients.
[09:13] How I help interior designers uncover and define their processes.
[16:24] What the “client experience” actually entails.
[25:49] How the backend of your business shapes every client interaction.
[46:30] The most common process hang-ups I see in design firms.
Looking for more? Keep reading:
