Organize Your Interior Design Client Experience Workflow: The Inquiry Phase

Your Client Experience Starts Before They Even Hire You—Are You Losing Leads Without Realizing It?

“It’s not worth doing if it’s not worth doing well.” That’s been my mantra for as long as I can remember, and it’s exactlywhy I help my clients refine their interior design businesses to run smoothly, efficiently, and profitably.

Because here’s the truth: If your process leaves potential clients confused, frustrated, or unsure of what to do next, they’ll focus more on their uncertainty than the results they could be getting from working with you. And when that happens? You risk losing the very people you worked so hard to attract.

Your client experience starts the second someone reaches out—not after they sign a contract. If you don’t have clear, seamless workflows in place, you’re making it harder (and less appealing) for clients to move forward with you. But with just a few simple tweaks, you can set expectations, establish trust, and position yourself as the obvious choice—before you even hop on a discovery call.

I’m walking you through the exact steps to create a client experience that makes your business feel polished, effortless, and high-end—starting with the very first inquiry. Want to get it right? Join The DTS Files to access the full post.