My clients are used to “emergency” situations and thinking on their feet when on the job. Furniture arrives from the receiver with damages, the cake arrives and it’s sinking. As a former wedding planner, I have had to put out fires (thankfully, only one literal fire) on job sites and at event sites.

It was 100% in my nature to have a backup plan for bad weather, for speeches that are going off the rails, and for problematic family members who have maybe had one too many drinks. For my interior design clients, they have standard policies and procedures for when issues arise that spell out exactly how they will handle them. If they have good relationships with their vendors, it’s usually just a matter of a few emails to get the problem sorted out for a client. Damage control is in our nature.

Nevertheless, no line of work can really prepare you to take your business online overnight in a crisis like Covid and I wanted to share a few things I have implemented for my clients to help them take care of their clients and their business during this time.

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