Are You Making These Costly Onboarding Mistakes? Here’s How to Fix Them.

If your client onboarding process feels clunky, inconsistent, or overwhelming, you’re not alone. Many interior designers know their onboarding isn’t as polished as it should be—but they don’t realize how much it’s actually costing them in client confidence, referrals, and repeat business.

A seamless, professional onboarding process doesn’t just make things easier—it sets the tone for the entire project. 

But most interior designers make at least one of these 9 common mistakes—and it’s holding their business back.

In this post, I’ll share:

• The biggest onboarding red flags that can lead to unhappy clients

• Why a slow or disorganized start can kill trust before the project even begins

• How to set up an effortless, repeatable onboarding system that works for every project

Want a polished, high-end client onboarding experience without starting from scratch? Join The DTS Files to access the full post—and learn how our Client Experience Templates can transform your process in minutes. 

Are You Confusing Potential Clients? Here’s How to Fix It.

If potential clients don’t immediately understand how to work with you, they’ll move on—fast.

Your client experience touchpoints shape how confident clients feel about hiring you, referring you, and trusting your design process. But if those touchpoints aren’t clear, strategic, and seamless, you might be losing leads before they even reach out.

In this article, I’m breaking down:

• Why most interior designers unintentionally create confusion

• The key phases of your client journey that need refining

• How to turn your inquiry, onboarding, and offboarding processes into an effortless, referral-worthy experience

Want a fully streamlined client experience without building everything from scratch? Join The DTS Files below to unlock the full post—and see how our Client Experience Templates can help you set all of this up in minutes.

NEWSFLASH: Your Client Doesn’t Want Gifts With Your Logo on Them

Back in the day, when I had my wedding planning business, I LOVED sending handwritten cards and gifts to my clients. As someone who always has a stack of blank thank you cards on my desk, it was an easy step to add to my process. 

There’s always a big discussion with my clients about what the best gifts are to give AND when exactly to give them. In this article, I’m sharing both.

Join The DTS Files for my advice and insights.

You Need Help—But You Have Zero Time to Hire or Train. Here’s the Solution.

You know you can’t keep running your interior design business alone. The client load, the admin work, the back-and-forth—it’s all too much. But the thought of hiring, onboarding, and training someone? That feels just as overwhelming.

The good news? You don’t have to figure this out alone.

In this article, I’m sharing:

• The biggest mistake designers make when hiring (and how to avoid it)

• Real stories of two interior designers who resisted hiring—until they saw the ROI

• How to bring on the right person without spending hours on training

If you want to get the right help in place without wasting time, join The DTS Files to unlock my advice.

Nervous to Move to a Waitlist? Here’s How to Do It Without Losing Clients.

Worried that putting potential clients on a waiting list will send them straight to a competitor? You’re not alone. Many designers hesitate to implement a waitlist, fearing it will slow business down—but in reality, a well-managed waitlist increases demand, prevents burnout, and keeps your schedule full.

The key? You need a strategic waitlist process that keeps potential clients engaged while they wait without extra effort on your part.

In this article, I’m sharing how I’ve helped 6 & 7 figure interior designers with:

• How to know when it’s time to move to a waitlist

• What to say to potential clients so they’re excited to wait for you

• Implementing the must-have email sequence that keeps clients engaged before their project starts

If you’re ready to implement a high-converting waitlist without losing leads, join The DTS Files to unlock the full post.

Made a Mistake on a Client Project? Here’s How to Recover—Without Losing Trust (or Your Reputation).

It happens. You drop the ball on a client’s interior design project, and now you have to own up to it. The difference between keeping that client’s trust—or losing them forever—comes down to how you handle the mistake.

Most designers panic, shift blame, or avoid the conversation altogether. But the right approach? It actually strengthens client relationships and sets you apart as a true professional.

In this post, I’m breaking down:

• The 8-step framework for handling mistakes with confidence

• How to prevent a small error from turning into a major issue

• What to say (and what not to say) when owning up to a mistake

Mistakes don’t define your business—how you handle them does.

Want to know the best way to recover from a client issue and prevent future problems? Join The DTS Files to unlock the full post.

Feeling Stretched Too Thin in Your Interior Design Business? Here’s How to Hire the Right Help—Without Wasting Time or Money.

You know you need help. Your projects are dragging on, marketing feels overwhelming, and the thought of taking on more clients makes you panic. But hiring? That feels just as impossible.

Who do you hire first? How do you afford them? And how do you find the time to train them when you're already maxed out?

In this post, I’ll show you:

• How to figure out exactly what tasks to outsource

• Why most designers waste money hiring the wrong person—and how to avoid it

• A step-by-step breakdown of roles, responsibilities, and pay rates

If you want to hire with confidence so you can free up your time for the work you love, join The DTS Files to read the full post.