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The DTS Files is a premium content hub for interior designers who want to grow their businesses with expert-backed strategies, real-world consulting insights, and proven frameworks.

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ACTIONABLE BUSINESS STRATEGIES

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MEMBERS-ONLY ARTICLES PUBLISHED WEEKLY

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PRIVATE LIBRARY OF EXPERT INSIGHTS & ADVICE FOR INTERIOR DESIGNERS

| ACTIONABLE BUSINESS STRATEGIES I MEMBERS-ONLY ARTICLES PUBLISHED WEEKLY | PRIVATE LIBRARY OF EXPERT INSIGHTS & ADVICE FOR INTERIOR DESIGNERS

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CLIENT EXPERIENCE Katie McFarlan CLIENT EXPERIENCE Katie McFarlan

Proposal vs. Contract: Why Sending Both Together Prevents Client Confusion

When presenting your design fees to a potential interior design client, do you send the proposal first and the contract later? Or do you send everything at once so they have all the details before signing?

Some interior designers separate these steps. Some do them at the same time. Some send a contract out later, like mid project (🙀). Others don’t use a contract at all (🙈).

Obviously—the last two? NOT good strategies.

If you want a process that protects your business, builds trust, and keeps projects running smoothly, the proposal and contract go hand-in-hand.

PS: I’m not an attorney and this is not legal advice. This is based on my experience working 1:1 with over 100 interior design businesses.

Keep reading for my advice on when to send these two documents.

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CLIENT EXPERIENCE, PRICING Katie McFarlan CLIENT EXPERIENCE, PRICING Katie McFarlan

Why Your Interior Design Projects Feel Incomplete (And How to Fix It for Good)

You’ve finally made it to the end of a project, the furniture is installed, everything is in place… and yet, something feels unfinished. The excitement you expected from your client? Yes, they love it, but there’s still something left to be desired.

And, maybe they don’t fully realize it, but you do. Because YOU know the power of styling.

When styling and accessorizing aren’t part of your interior design process, the project never truly feels complete. Read more to learn why.

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THE DESIGN BRIEF Katie McFarlan THE DESIGN BRIEF Katie McFarlan
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The Design Brief® | Volume X | Color Theory Part 2 | Color Interactions and Application: An Interior Designer’s Guide to the Usage of Color and Color Contrast

In our blog post, Color Theory Part 1: Color Language and Color Attributes, we explored some basic color theory. Here, we will delve into how colors interact with one another and talk more about how interior designers make color selections effectively.

There is a lot to say about how colors interact together. And this is at the heart of how interior designers put together color palettes and schemes. That is where the artistry happens. And the interaction of multiple colors together can be extraordinarily visually impactful, eliciting strong human emotions and reactions.

Keep reading for the second lesson from Dr. Gloria on color theory and how it impacts your design process and client onboarding.

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CLIENT EXPERIENCE, MARKETING Katie McFarlan CLIENT EXPERIENCE, MARKETING Katie McFarlan

How a Strong Client Experience Eliminates the Need for “Selling” in Your Interior Design Business

As an interior designer, you started your business to design—not to focus on marketing and sales. But when you decide to go out on your own, sales and marketing are CRITICAL if you want to book clients.

I've talked to a lot of interior designers, and I know most of them don’t enjoy having sales conversations. They get nervous. They trip over their words. And next thing you know, they’re discounting their services, throwing in extras for free, and practically handing over the keys to a new car while they’re at it.

But here’s something I believe so firmly in (I mean, I built my entire business on it, so obviously, I believe in this):

If you have a solid client experience process in place, you shouldn’t have to "sell" at all.

Yes, you read that right. When your process is seamless, proactive, and aligned with your ideal client’s needs, people should be 90% pre-sold before you even get to the dreaded "selling" phase.

*Now, I’m not saying you don’t have to market. You do. You should always be marketing. But I’m saying you won’t have to SELL.

Remember sales and marketing are two different things.

Let’s break this down.

Join The DTS Files to keep reading.

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THE DESIGN BRIEF Katie McFarlan THE DESIGN BRIEF Katie McFarlan
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The Design Brief® | Volume IX | Color Theory Part 1: Mastering Color Theory: An Interior Designer’s Guide to Color Language and Attributes

Interior designers generally have a very good color sense. It’s often one of the reasons they’ve pursued a career in the field in the first place: they can manipulate color choices and materials into very pleasing combinations. It’s quite an uncanny ability and one most people (non-designers) really struggle with.

In my years of teaching interior design college-level courses, I have grappled with the relevance of color theory in developing color competence. This is for several reasons, not the least of which is the overriding question of theory versus application. I’ve pondered these questions:

  • Is it important to understand what analogous, complementary, and triadic color schemes are, when NO interior designer I have ever met begins building a palette based on these as goals?

  • The color wheel—as a framework for understanding color relationships—is important for artists and painters who mix paint pigments to arrive at secondary and tertiary colors, tints and shades, but how relevant is it really for interior designers who typically select from already manufactured fabrics, paint colors, rugs, and wallcoverings?

  • There are no absolutes with color application, no definitive rights or wrongs. As with any creative pursuit, a successful design may result from breaking or bending some of the standard strategies and manipulating variables in innovative ways. Therefore, how can color theory be taught in a way that allows freedom from restrictions?

So, in my teaching, I have always struggled to understand whether teaching color theory is really building false parallels between theory and application. 

When interior designers don’t actually make color choices based on theory, how important is color theory really?

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CLIENT EXPERIENCE, MARKETING Katie McFarlan CLIENT EXPERIENCE, MARKETING Katie McFarlan

Is Your Interior Design Business Turning Away Luxury Clients? Here’s Why

Just about every interior designer I work with says the same thing:

They want bigger and better projects.

Why? Because bigger and better projects mean they can take on fewer clients while charging more for each one.

Win-win. The designer isn’t spread so thin, and they can focus on delivering a high-touch, elevated experience for the projects in their pipeline. Plus, larger projects often yield more opportunities for professional photography—and when you have more rooms to showcase, editors are more likely to feature your work in a home tour.

This kind of exposure creates a snowball effect: more traffic, more inquiries, more press, and ultimately, more opportunities.

So, I get it—landing bigger and better projects is the ultimate flex.

But for many designers, it’s just not happening. Instead, they’re stuck attracting bad-fit clients and projects that don’t align with their goals.

So, what gives?

After working with interior designers for over eight years (from those just starting out to those generating multiple millions in revenue annually) and running my own luxury wedding and event planning company, I’ve learned a lot about what attracts luxury clients—and what sends them running the other way.

Before we dive in, keep this in mind:

I’m talking about attracting luxury clients, NOT booking them.

If you can’t seem to get luxury clients to even reach out to you, chances are, one or more of the eleven reasons below are to blame:

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CLIENT EXPERIENCE, SYSTEMS & OPS Katie McFarlan CLIENT EXPERIENCE, SYSTEMS & OPS Katie McFarlan
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Streamline Your Interior Design Sales Process with HoneyBook

There’s marketing, and then there’s sales. 

Marketing is about bringing attention to your business—getting people onto your email, onto your website, or engaging with you on social media. It’s the inquiries and the conversations.

Sales, on the other hand, is what happens next: converting that attention into paying clients. It’s turning those inquiries into signed contracts and deposits … those window shoppers into buyers. 

If you have leads coming in but want to manage them better (and increase your chances of turning those leads into paying clients), streamlining your sales process is key.

For most interior designers (and service providers), the sales process typically looks like this:

Join The DTS Files to see exactly how to use HoneyBook during the sales process.

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ACCESS A PRIVATE LIBRARY OF EXPERT ADVICE for INTERIOR DESIGNERS

My strategies have shaped the way thousands of interior designers and luxury service providers do business.

Inside The DTS Files, you’re getting the original insights straight from the source—tested, refined, and backed by my experience working with 100+ design firms.

And because this is a members-only space, I can go deeper than ever before—sharing the real strategies that help designers build profitable, sustainable businesses with confidence.

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PRICING PLAYBOOK for INTERIOR DESIGNERS

The Complete Guide to Pricing Your Design Services

Grab my pricing playbook, The Complete Guide to Pricing your Interior Design Services, to learn:

  • the six most common pricing models for designers

  • who each one is best for, and

  • how to know if your pricing model is broken

NEED BUSINESS SUPPORT ASAP?

SHOP TEMPLATES

Plug-and-play templates, questionnaires, processes, and guides for interior designers who want to stop reinventing the wheel with every new project.

The Design Library helps you streamline client communication, set clear expectations, and protect your time—so you can spend less time in your inbox and more time designing. Inside, you’ll find:

✔ Professionally written client emails and marketing guides for every step of the process.
✔ SOPs to standardize service delivery and create a seamless, high-end experience.
✔ Contract templates with sample scopes to protect you, your team, and your clients.

What took me years to refine can be in your inbox in minutes.

Katie McFarlan Dakota Design Company Premium Client Process templates for Interior Designers

*for interior designers only, not interior design business coaches, consultants, mentors, strategists.

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SHOP WORKSHOPS & TRAININGS

Learn from my team (comprised of industry experts and educators) and me all the things they don’t teach in design school. And we know because two of the women on my team went to interior design school!

After consulting with and doing hands-on implementation for over 100 interior design business owners, I’ve seen what works (and doesn’t) across every business model imaginable. We are familiar with various software types, team structures of 1 to 20, and the challenges that are coming, whether you’re on your way to your first $100,000 or already making multiple millions.

On-demand trainings for your busy schedule.

Katie McFarlan Dakota Design Company Premium Client Process templates for Interior Designers

*for interior designers only, not interior design business coaches, consultants, mentors, or strategists.

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Proven strategies and tools to streamline and elevate your interior design business.

COMPLIMENTARY QUIZ FOR INTERIOR DESIGNERS

Feeling stretched thin in your design business?

You’re busy—but is your business actually working for you? If you’re constantly putting out fires and second-guessing what to focus on next, this 2-minute quiz will show you exactly where to start.